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Refund Policy

DropBadge delivers paid export access instantly as a digital product. For that reason, paid unlock purchases are generally final once checkout is completed and the unlock is made available, subject to the limited exceptions described below.

Effective date: June 2, 2026 Product: DropBadge

1. General policy

DropBadge is an instantly delivered digital service. Once payment is completed and the paid export unlock is made available, all sales are final and non-refundable except where required by applicable law or where AdminNinja determines that a qualifying system failure occurred.

2. When a refund may be granted

A refund may be considered in the following situations:

  • a duplicate or accidental duplicate charge for the same purchase;
  • a verified technical failure on DropBadge's side that prevents a paid user from unlocking or downloading the purchased export, and we cannot resolve the problem within a reasonable time;
  • an unauthorized charge, subject to reasonable verification; or
  • another circumstance where a refund is required by applicable law.

3. When refunds are not available

Refunds will normally not be issued for:

  • change of mind after purchase;
  • no longer needing the badges or the export after purchase;
  • errors in your CSV, attendee data, badge content, layout choices, or print setup;
  • compatibility issues caused by your browser, device, printer, network, or local environment;
  • loss of access resulting from clearing browser storage, switching devices or browsers, or starting a new badge session after the unlock was delivered; or
  • partial use of the service or failure to request assistance before an event deadline.

4. Refund request process

To request a refund, contact us at [email protected] or through the support or contact method published on AdminNinja within 14 days of the charge unless a longer period is required by law.

Please include enough information for us to investigate, such as:

  • your Stripe receipt or checkout reference;
  • the approximate date and time of purchase;
  • a description of the issue you experienced; and
  • any screenshots or error messages that help verify the problem.

5. Resolution options

Before issuing a refund, we may first attempt reasonable troubleshooting, revalidation of the unlock, or another practical remedy. If the issue is confirmed to be a qualifying system failure and cannot be resolved, we may issue a full or partial refund at our discretion unless a different remedy is required by law.

6. Chargebacks

If you believe a charge is unauthorized, please contact us first so we can investigate. Filing an improper chargeback after receiving a valid digital unlock may result in suspension of access and related records being provided to the payment processor to contest the dispute.

7. Statutory rights

This Refund Policy does not limit any mandatory consumer rights or non-waivable remedies that may apply under the law of your jurisdiction.